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Refund Protocol

A participant may seek a refund for a course for a variety of reasons. While discretion will apply in all cases the following guidelines apply:

  • Where a participant mistakenly bought the wrong course and noticed immediately/did not access the course a full refund is given. Where a participant wishes to buy a new course s/he must go through the Realex process again rather than be transferred onto another course.
  • If a participant has only accessed module 1 but NOT posted to the discussion forum and NOT accessed the PDFs of the course then a full refund may be given.   This only applies during the first week of course access only.
  • Where the course comprises of a single module a refund is only given if the participant has never accessed the module, the discussion forum accompanying the module or the pdf of the module
  • *No refund of the PDST Technology in Educations ICT SEN summer course in any circumstances.

Policy

*Please note that exceptional personal circumstances will be dealt with on a case by case basis.