Advice, Support and Information

Good quality, reliable information is available to school leaders through this website, InTouch magazine, the weekly E-newsletter (every Tuesday during term-time – subscribe here), a termly Principals’ E-newsletter, the INTO Diary, through our other publications and on our Social Media Platforms.

INTO advice, support and information is provided through the INTO Query-Line. The query line is operational 9:00 a.m. – 5:00 p.m. daily. Calls to the Query-line are logged by our reception staff. You will be asked to provide evidence of INTO membership. Your query will be logged at reception and is then forwarded to the query team where it is assigned to a team member with the relevant expertise to deal with the specifics of the query.

Your queries will be dealt with in a courteous, friendly and confidential manner You can be confident that accurate and reliable information and advice is available and will be imparted in a fair manner.

Our service target is outlined in our Members’ Service Charter (published November 2022):

  • Our service target is to respond to your query within a reasonable timeframe but no longer than 3 working days. There may be circumstances beyond our control which can cause a longer response time.

Queries marked as urgent are given priority at all times.

Our Head Office service is complemented by our Central Executive Committee (CEC) representatives who are available to discuss any issues that concern you. You will find contact details for your local CEC representative in the front of your INTO diary. CEC members are fulltime teachers and should be contacted outside school times if possible.

Information frequently used by School Leaders:

Our Leave Estimator contains a section a range of leave topics including for Principals:

Useful Links




Updated July 2023

Still have questions?

Submit your query by email to INTO. Please include your payroll or membership number.